FAQ
Ready to Glow? Get All Your Questions Answered Here!
If you have any questions, please feel free to reach out to us , and we'll respond promptly. We're here to help!
Clear Acrylic
Mounting Holes
Diameter of 8 mm
Mounting Kit
Diameter of 8 mm
Remote
Exit Wire
1.5 Transpsrent
LED Dimmer
Power Supply
12v DC Outpt
AC plug
US/EU/JP/AU/UK
Neon Flex
Hanging Wire
Frequently Asked Questions (FAQ)
1. What types of neon signs do you offer?
We offer various types of neon signs, including creative neon signs, UV-printed neon signs, infinity mirror signs, acrylic boxes, and more.
2. Do you ship worldwide?
Yes, we deliver our neon signs globally.
3. Where is your company located?
Our company is based in the USA.
4. What warranty do you provide for your neon signs?
We offer a 2-year warranty on indoor neon signs and a 1-year warranty on outdoor signs.
However, this does not cover any damage that may occur due to improper installation or physical damage during use
5. Can I order a custom-designed neon sign?
Yes, we can create a custom neon sign based on your design. Send us your ideas or designs, and our team will help bring them to life. Order custom design
6. What are the production and delivery times?
The average time for production is 5-7 days. Shipping by international priority express usually takes 5-10 days from start to finish. As a result, your item will arrive between 14 and 17 days.
7. What materials do you use for your neon signs?
We use high-quality materials, including flexible LED neon and acrylic, to ensure durability and brightness.
8. Do you offer installation services?
We provide installation instructions
9. Are your neon signs suitable for outdoor use?
Yes, we have neon signs designed for outdoor use, with a 1-year warranty.
10. What customization options are available for neon signs?
You can choose the color, font, size, shape, and additional options like acrylic boxes, stands, and colored borders.
11. How energy-efficient are your neon signs?
Our neon signs use energy-efficient LED technology, reducing electricity consumption and extending the sign's lifespan.
12. What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient and secure. You can pay using PayPal, Shop Pay, credit cards, and other convenient options. If you have any specific preferences or questions, please feel free to reach out!
13. Can you provide a mock-up before production?
Yes, we provide digital mock-ups for approval before proceeding with production.
14. How do I maintain and clean my neon sign?
Neon signs require minimal maintenance. To clean, simply use a soft, dry cloth to wipe off dust and dirt.
15. What if my neon sign arrives damaged?
If your neon sign arrives damaged, please contact us immediately. We will arrange for a replacement or repair.
16. Do you offer bulk discounts?
Yes, we offer discounts for bulk orders. Contact our sales team for more details.
17. Can you create neon signs for special events?
Yes, we can create custom neon signs for weddings, parties, corporate events, and more.
18. What is the typical lifespan of a neon sign?
Our LED neon signs typically last for over 50,000 hours of continuous use.
19. Are your neon signs safe to use?
Yes, our neon signs are safe to use. They are made with LED technology, which generates minimal heat and is free from harmful gases.
20. How can I track my order?
Once your order is shipped, we will provide you with a tracking number so you can monitor its progress.
If you didn't find the answer to your question, please write to us, and we will respond as soon as possible support@neonmooon.com
